FAQ

  • Is the design to scale?

    Yes, all drawings are to scale and can be interpreted with the grid lines at 1 foot interval. The scale drawing for the installation can have measurements and full quantity take offs for an additional cost.

  • Can I pick my own plants or is that part of the design?

    We create the drawing to encompass a certain size and color of a plant. A large tree can be any large tree you prefer, as could a medium groundcover. If you would like us to choose the plant selections, we would need additional information about your preferences.

  • How difficult is it to change a material, like the brick or gravel type?

    It is super easy; just make a request and we can change it and re-send the screenshots for you.

  • Why do you need pictures of the house?

    We require pictures of the house so we can accurately depict the house to create the 3D design. If you are planning exterior renovations, we are able to change the colour of the siding as well as other structural elements of the house.

  • Can New View design the deck and pergola construction details?

    Yes, full construction details can be provided, however, an engineer would be required in certain circumstances. It’s always good practice to check your local laws and codes for any construction project.

  • What if I want to see lots of different options because I am having trouble deciding?

    It’s a big decision to embark on a landscape project. It is better to make decisions on a design than in reality. New View likes a challenge and can come up with many different ideas and concepts. As long as it is understood that there is an ongoing design charge for multiple concepts and changes, we are happy to work until a perfect plan is in place.

  • Who owns the rights to the design after it is paid for?

    The person paying for the service is ultimately the owner of the design. New View reserves the right to utilize the designs for use in promotional materials including websites and advertisements. The address and owner's names are never included.

  • Why is New View so fast and affordable?

    After designing hundreds of landscapes for clients over the years, New View Design and Drafting has been able to simplify the design process to reduce the timelines and deliver top-notch presentations, sure to impress.

  • What if I need a design faster than the 10-day guarantee?

    New View can usually accommodate a request for expedited service. There is a 50% rush fee to deliver the design within 2 business days from receiving all of the required information.

  • Why does New View offer a 10-day guaranteed turnaround time or it’s free?

    New View understands the concept of customer service and the need to keep the project moving forward. We are full time designers, with no distractions. When you entrust us with your designs, we take that trust seriously!!!

  • Are the drawings in a CAD format?

    No, all materials you receive will be in a JPEG or MP4 format for simplicity and ease of access.